Shipping Policy
My shipping policy is pretty simple.
I will ship the geckos in an insulated box, foam on all sides, padded with newspaper, and they will be in a dish and lid with holes punched in it for breathing. Depending on the weather I will include hot or cold packs.
I will guarantee live arrival, and up to three days after arrival. I do request that the buyer videotape the arrival/unpacking of their new gecko, in case something has happened during shipping there is proof.
If something has gone awry during shipping and the gecko does not survive, we will work together to come to a compromise, either replacing the gecko, or money-back, etc. Again, it will have to be worked out between myself and the buyer provided the death is proven to have been before arrival, or a side effect of the distance traveled.
Please note : I will NOT, absolutely WILL NOT ship a gecko if the temperatures are below 40 degrees. I have run into this problem with potential customers. I abide by the laws of the shipping companies I send through, and I will NOT break it. Thank you for your understanding.
My shipping policy is pretty simple.
I will ship the geckos in an insulated box, foam on all sides, padded with newspaper, and they will be in a dish and lid with holes punched in it for breathing. Depending on the weather I will include hot or cold packs.
I will guarantee live arrival, and up to three days after arrival. I do request that the buyer videotape the arrival/unpacking of their new gecko, in case something has happened during shipping there is proof.
If something has gone awry during shipping and the gecko does not survive, we will work together to come to a compromise, either replacing the gecko, or money-back, etc. Again, it will have to be worked out between myself and the buyer provided the death is proven to have been before arrival, or a side effect of the distance traveled.
Please note : I will NOT, absolutely WILL NOT ship a gecko if the temperatures are below 40 degrees. I have run into this problem with potential customers. I abide by the laws of the shipping companies I send through, and I will NOT break it. Thank you for your understanding.